Please find below a selection of the many un-solicited "thank you" letters, emails & cards we have received:-
Dear Roy & Mrs Roy
Just to let you know that my box arrived safely tonight and I am doing the happy dance around the living room. its absolutely stunning and I can't wait to start orgainising my bobbins tomorrow. I can't believe how fast you made it and how equally fast it was delivered.
If you ever need a testimonial about how brilliant these boxes are, then please feel free to pass on my email
Thank you again from a very happy stitcher - JILL DANSON
Hi Jean and Roy
I received the box safe and sound, well packaged and undamaged.
It is a beauty, I am so pleased with it and looking forward to filling it up.
Thank you so much for the Birthday card, such a lovely touch and very much appreciated.
Keep up the fantastic work you do, true customer service, thank you.
Susan Hyde I got a 7 drawer one from Touchwood many years ago and it's the best thing I've every brought for storing my threads. Yes they are on the pricey side but they are very well made and I have no hesitation in recommending them.
Hi Roy and Jean!
Just to confirm that the sewing box arrived today. It’s absolutely stunning, and I just wanted to say thank you so much for all your help.
You reassured me by answering questions before I purchased it, and delivered well within my timescale for my Mums Birthday.
She will absolutely love it, and I will be so proud to give it to her for her birthday.
I can’t fault one thing, it’s just perfect. Thank you so much.
Please feel free to use this email as feedback if it will help. You’re amazing.
Hi Roy and Jean.
My Touchwood workbox arrived safely this afternoon, so well packaged and the tracking system worked perfectly.
Thank you so much for getting it to me so quickly.
The whole order process was so easy and your help prior to placing the order was very much appreciated.
The workbox looks lovely and the quality of the workmanship and wood is all that you promise on your website.
I am really looking forward to sorting my embroidery supplies and having them all in one place.
Jane Ames: I bought a set of little drawers from this company many years ago, beautifully made and still look like new......Xx
Martha Thomas Woodward I still love my custom chest of drawers made by Roy which houses all my quilting supplies and most of my fabric stash! Would highly recommend either a custom or ready made box for anyone who does sewing, arts or craft. It is the perfect storage solution and is a beautiful piece of furniture which would not look out of place in any room. Mine happily sits in our dining room as I usually sew at the dining room table. Thanks Roy! My box still looks just as new as when we first collected it from you two years ago!
Jane Rhodes I have 2 of these boxes they are AMAZING.
I have a small 3 drawer project box and a large 7 drawer lift up top one.
The workmanship is incredible and the whole process from ordering to delivery was smooth and personal.
Well with the money they will become your families heirlooms.
Message : Why would I like to win one of your boxes? Because I have a modified Artisan box sitting by me as I type this. It's beautiful, useful and exactly what I asked you to make. I am as delighted today as I was when it first arrived. I just need more space...
From Annie Hawksley
Dear Roy & Jean
Just wanted to let you know that the sewing box has arrived safely. I am delighted with it, and I have just FaceTimed my Mum to show her, as the gift is from her to my daughter and she couldn't be happier with it. It will be a lovely lasting gift from her to my daughter for her 21st Birthday.
Thank you for the card too, which will be a lovely surprise for Rebecca!
I wouldn't hesitate to recommend you to anyone, you have been so efficient and the box is beautiful.
Message: Please send me a brochure, Address: Telephone number: I have already got one of your cabinets (yrs old) but now want another one with different options. Thank you - Marion Wood.
Thanks for letting me know. I love my box so much my husband is buying me the smaller one for Christmas so I can store the overflow from my big box.
Have just purchased small cabinet and delighted with it. Can now gather my sewing "bits" in one place. Would like to win the prize to pass to my lovely granddaughter as encouraging her to sew, she is proving quite creative and I look forward to helping her even more. A beautiful wooden box ... what more could she need!
Dear Jean and Roy
My box arrived safely yesterday afternoon and I couldn't be more pleased. Thank you so much,it looks fantastic. I spent a enjoyable evening arranging all my stitching accoutrements into it. Looking forward to many years of using it.
I bought a 'Heirloom' large box last year and have found it so useful storing my quilting and bead jewellery making that I have now ordered a second box. This is an excellent piece of oak furniture, admired by my friends, and I would highly recommend it and the quick service I have received from Touchwood Boxes. – Beth Corston
Stella Cole - Already have a box and it is really usefull. The cabinet is well made and attractive.The drawers are a really useful size for sewers bits and pieces. A good buy!
Message : You did some bespoke work on the forerunner to the large Artisan box for me several years ago, and I have used and loved it every day since. It sits beside me, functional and beautiful, and every time I open it I thank heaven that I spent the extra bit of money and bought this well made product. And why would I like to win one? Because my stash has grown over time, and now I need more storage for fabric and thread - and you are the only company I have ever come across where you can effectively design your own product. I remember sending you a drawing and getting back exactly what I asked for. Oh, and your customer service is second to none, my box arrived quickly, safely and ready to go. Many thanks....ANN
I just wanted to let you know that I have received my craft workbox today. It is even nicer than the photos.
I also wanted to thank you for second to none customer service. You turned this order around so quickly and kept me fully informed throughout.
In contrast I purchased a barbour for my husband on Easter Monday - they guaranteed next day delivery. Obviously I didn't expect it the next day, being a public holiday, however I tried to contact the company by phone on the Friday but there was only a recorded message. It didn't allow me to leave a message. I then sent an email. We eventually received the coat yesterday but I have had no contact from the company. Needless to say that I won't be using them again.
What a contrast from dealing with you!
If you want a testimonial at all, please feel free to contact me - or use relevant sections of this email.
Once again, thank you for a superb product at a great price. I will be spreading the word!
As an aside, I am a musician and complementary therapist and I don't know if you have considered attracting those markets. I have piles of sheet music that would fit beautifully in the shallow or medium drawers.
For the complementary therapies the large drawers would make a great place to keep oils etc.
I will probably be back for more later in the year, but in the meantime thank you for a beautiful product that allows me to sort all my craft pieces.
With kind regards
Dear Roy and Jean, Thank you so much for my sewing box which arrived, securely packaged, yesterday. I am really pleased with it and it is exactly the same colour as the bookcase next to it. Plenty of space for everything. A fantastic birthday present from my husband. Thank you again, Mary
Name : Sue ------
Email Address :
Message : The touchwood box that my late father bought me a few years ago is still an amazing piece of furniture. We chose the size of the drawers and you made it for me to a very high standard. I now need another unit and immediately thought of you.
Dear Jean and RoyI love it ! I am really thrilled. Thank you SO much for this lovely workbox which is fact a beautiful piece of furniture. When it’s full I shall send photos to a couple of friends who have already expressed an interest.Thank you again.Kind regardsVal
Hello Roy and jean.
The box has arrived and is in perfect condition.
What a beautiful piece it looks stunning!
Massive thanks you both for such wonderful customer service and an absolutely gorgeous sewing box.
My other half is going to be absolutely thrilled with it and no doubt on Christmas day her new pride and joy will be posted in all her facebook sewing groups for her friends to marvel at.
You have both being amazing to deal with and would not hesitate in recommending you both to anyone.
Thank you so much.
Many thanks for my order that arrived In good order and as planned. My wife is very pleased with her early Christmas gift, and our young grandson thought the airbag packing great fun. Best wishes, Mr Andrews
Sent from my iPad
Hello Jean and Roy
The cabinet arrived this morning. It is beautiful and I can’t wait to start filling it and using it.
Gail - Queensland Australia
Dear Jean and Roy
Received my parcel today safe and sound. Well what can I say, it's is absolutely lovely I am so pleased with it and also the colour. I now have to save up for a small one to match. If it hadn't been for Facebook I would not have known about these. Thankyou again for answering all my questions before ordering.
Sent from my iPad
Name : Heather Winterbottom
Email Address :
Message : I received my sewing box yesterday and spent last night happily filling up the draws. I lost my old sewing cabinet (had for 35 years) in the December floods, so I'm hoping this will be a replacement for many years to come.
Many thanks for the efficient delivery service.
Just had my box delivered. Very pleased with it! Looks very good and of course, is very useful too. It will help to keep my working space tidy and organised.
I am very satisfied with my purchase. Thank you. I will have no hesitation in recommending you to friends etc.
Thank you so much for the birthday card delivered inside my workbox.
Hi, Roy and Jean
As promised I am mailing again to thank you for the two embroidery boxes which arrived safely at lunch time. I have now got them open - thought I would never come to the end of the bubble wrap! And, wow, they are exquisite! (And a wonderful smell of beeswax too) I must admit to a little cry though - they brought back so many memories. My father was a joiner in our village, and made the most wonderful oak, mahogany and rosewood furniture. In fact the stair case he put into the house is solid mahogany, and astonishes everyone who comes (given also that it is in a very old cottage)
The village was very small when I was little, and of course we were also undertakers, going back generations. As a little toddler (and since that time, until my father's death) my job was the waxing and then the dressing of the coffins. I was stood on a plank when I was too small to reach the top, and, at 4 years probably made an awful mess - but I soon learnt. I spent hours in the workshop with my father and grandfather, and the smell of wood and beeswax, the graining and feel of your boxes brought back so many happy memories. My playthings were hammers, chisels, and spoke shaves (l've made countless ladder staves and axe handles!) So at the age of 67 I can't cook but I can make a coffin! No, only joking! Unfortunately now my hands have given out, so now more heavy work - in fact I sometimes struggle to embroider.
Anyway, sorry to digress, I do want to say a very big thank you for two glorious pieces of furniture. I am so proud to own them, and am only sorry it has taken me several years to order them. I shall make full use of both, will think kindly of you both when I need threads etc.
With my sincere thanks and best wishes, much love from, Josephine
Hi Roy and Jean
The heirloom chest arrived on Tuesday 24th November, well packaged. The screw-in castors were simple to fit and make it easy to move the item. It took my wife a couple of days to sort through all her bobbins and place them in the small drawers and to fill the remaining drawers with cross-stitch charts and associated items. We made the right decision to opt for bobbin inserts in each of the 3 small drawers.
Thanks for sorting everything so quickly for us. It's everything we had hoped for.
The only 'down side' was the automated text I received from Parcel Force at 0700 on Monday morning, confirming that delivery would be on Tuesday-while this showed efficiency on their part, it would have been better for me if the text had been sent at a more civilised hour!
Dear Roy and Jean,
I just wanted to email to say thank you so much for creating and providing these beautiful boxes for us! I received mine yesterday as expected and it’s absolutely stunning and perfect for what I need at the moment. I am sure that I’ll be contacting you again in the future for some more bespoke work but just wanted to say thank you so much for everything – from order to delivery, to the finished product the service I have received is fantastic and I’m delighted!
Esme (and family)
Just received my workbox it's lovely. Have fitted the casters just what I wanted, will treasure it for the rest of my life.
Will not hesitate to recommend you to anyone who shows an interest in it.
- Thank you for the lovely sewing box I shall treasure it forever, excellent service and prompt delivery.
- A very happy girl indeed.
- Wendy Bedford
My sewing chest arrived last Monday and I am in heaven filling it up. It is even more beautiful than the photos show a real piece of furniture in our front room.
Thank you Touchwood boxes XXXX.
Lorraine Kokke - Milton Keynes
Hi jean my beautiful box arrived this morning! I LOVE it thank you
Name : Mrs Eileen hadlow
Email Address :Message : I had a box from you some time ago. It is in daily use and I am still as delighted with it as the day it was delivered. Saying that, I could still do with more storage space!!
Name: Tina Titley
Message: I have purchase one of your products and it is excellent for storage of my craft items. They are not big and bulky and cannbe stored in any part of the house. The drawers and dividers are a sensible size. My elderly mother finds the drawers easy to open and can locate what she needs quickly. Very useful to be able to purchase standard units or have them made to suit. We will be looking to add to the one we have brought in the future.
The workbox has arrived safely and what a lovely item of furniture! I am really going to enjoy filling it with some of my sewing things and it will, hopefully, let me find everything without hunting in various small boxes. I am delighted with the workbox and look forward to using it. Thank you very much for such a beautiful thing. Regards to you both, Malvina.
Hi Jean and Roy
its arrived!!! half an hour ago, less than 24 hours! brilliant service,
we have just unpacked the work box and its everything and more than I expected thank you very much.
I will be spending the rest of the day transferring and re organising all my stuff.
Lynn - From Limousin, France!!!
Dear Roy and Jean,
Thank you for the workbox which arrived safely yesterday. I must say the workbox was very well packed and we were very impressed with it.
As I mentioned to you, I was after a workbox for my wife's birthday and I had looked everywhere for a good quality and suitable one, but to no avail. I then discovered your website which we were both impressed with showing great detail of your products. I found talking to you very helpful and the process of ordering the workbox and arranging delivery was very straight forward.
My wife Barbara and I are very pleased and impressed with the quality, craftsmanship and look of the workbox and would have no hesitation in recommending you to anyone.
We also appreciated the personal touch of enclosing a birthday card for my wife.
Wishing all the best for the future.
John & Barbara Barkes.
To Touchwood Boxes
I purchased a custom box for my wife at Christmas built to her exact specifications, but now having seen how well made the box is, she would like some additional storage - I should have bought a larger heirloom box, even though it was bigger than she originally wanted! Your service and build-quality are so much better than any other craft boxes I have seen, that I would have no hesitation in recommending your products to anyone.
Russ Lewis - Lancashire
Dear Roy and Jean
The box was safely delivered today, and we have now hauled it out of the packing, put the wheels on it, and are very pleased to see that it fits neatly into the space I made for it in my craft room! It’s a lovely piece of workmanship, and – as such – outshines most of the other furniture in the room. But it will help me address a whole range of irritations (such as ‘where did I put the pinking shears,’ and ‘what happened to the small box of glass headed pins/the tape measure/my thimble,’ and so on … ) and I will make sure to take care of it, so it continues to shine and put the rest of the furniture to shame.
I am now busy contemplating creating suitable drawer linings (for some, but not all of the drawers), to prevent damage from scissors and other sharp, point objects, and resisting the temptation to immediately stuff it with … stuff. J
Thank you for quick and responsive service/delivery. Please pass my appreciation on to your box-crafters and all concerned.
Dr Penelope Hill
Dear Roy and Jean – just to let you know the cabinet was delivered safely yesterday – unpacked and checked. Margaret is delighted with her ‘early’ Christmas present! Thank you for your prompt, courteous and friendly service.
Jean and Roy
Thank you so much for the fast delivery of my workbox. It is a really beautiful piece of furniture and I am very pleased with it.
Just to say how impressed my wife & our friends are with the quality of the workbox.
Best of luck & many regards
Mark Englert - Daventry
Dear Roy & Jean. I am so pleased with the workbox I have been giving it a good polish and sorting my stash to put in it, Im going to save so I can get a storage box to match with mainly bobbin storage, will have to wait a while cant give my hubby to many shocks at once. Thank you for sending the castors, I have 2 stitching daughters who are already claiming their heirloom, told them to wait I have a few stitchy years left yet. Marie
Dear Jean and Roy, It has been a few weeks since my birthday and you pulled out all the stops to get my box ready in time and at short notice, as well as send me a card. Thank you very much. I am very pleased with my box. It fits, as intended, into the designated space and I am making good use already of all the drawers. Best wishes, Helen Cox
Pleased to report that delivery was made this morning. It looks lovely, just what the doctor ordered. It will go down a treat. Now to find a hiding place until Xmas. Many thanks for your kind attention and prompt delivery. I purposely refrained from any comment about touching wood as you will have heard it all before. Kind regards, john Ferguson
Hi Roy & Jean.
I just want to say Thank You, Thank You, Thank You.
I have admired your boxes for many years now and finally my dream has come true…..
My husband has bought me one of you Heirloom Boxes. It arrived, as promised yesterday evening and I am currently filling it with all my treasured needlework bits & bobs, threads, WIPS.
It looks beautiful and merges in with my other wooden furniture in my lounge so well.
Once again Thank You
Sarah & Rick Garcia - Wales.
Hi Roy & Jean
Just to let you know our work box was delivered at 12 noon today. We are thrilled with it, a superb piece of furniture.
Today is a very special day for me as it is the anniversary of the day I proposed to Marian and I always buy here a present to mark the occasion.
Our Sincere thanks Dereck & Marian Fosket -
Just a few words to say thank you for the beautiful sewing box that you have made for me. I am more than pleased with it and the amount of people that have commented on it!
Many thanks again! - LISA GREENHILL-SAYERS
The box has arrived, been unpacked and the drawers filled. It looks very nice in fact as good as I expected it to be. I even choose the right drawer depths as everything I wanted to put in fits!
Thank you very much for your prompt attention and the care with which it was made and packaged.
Just to advise that the workbox has arrived in perfect condition.
What a pleasure to have something so beautiful and functional, my wife is absolutely delighted with it.
Many thanks for such good service and a genuine quality piece of furniture.
If you ever need a recommendation in the future don't hesitate to contact or quote me.
Thanks - JOHN SANDERS
Hi Jean & Roy
It's arrived! It's absolutely fantastic, way better than I dared to imagine.
Thank you so so very much. I'll cherish this for years.
JANE HERDMAN :)
My box has just arrived thank you so much it's probably the most beautiful thing I've seen in a long time. I have been saving for a while and it is well worth the wait.
Regards Brenda Skinner
I have received my lovely sewing box and have it in my front room in pride of place.
I will not hesitate to recommend your business to anyone.
Thank you once again - SANDRA WILKINSON
Firstly I must apologise for writing the wrong amount on the cheque, and causing you to send me your cheque for what I overpaid.
I am really sorry I was so stupid - looking for something else I came across your leaflet illustrating your boxes on which I had written the correct amount.
I must congratulate whoever packed the box, it was well protected. I do feel proud to be the owner of such a lovely piece of furniture. I have transferred the contents of several bags & boxes, so that has tidied up the work area.
Thank you for sending that cheque, and thank you all for designing and making the box for me.
Yours Sincerely - GLADYS MAC EWEN
I had meant to write this letter almost 2 months ago and am ashamed not to have done so. My rather feeble excuse is that I had an operation on my foot which has left me almost immobile, in some pain and a brain like scrambled egg.
The only advantage in delaying writing is that I can speak with even more experience and sincerity.
Back in April my daughter Fenella in Perth made contact with you about getting one of your sewing boxes as an 80th birthday present for me. She said she had never dealt with a more helpful firm, although it was all rather last minute, you saw to it that the cabinet arrived 2 days early and even had don't open until the 25th and happy birthday written on the top with a card inside.
I was totally speechless when I opened it and spent a very happy birthday morning with a favourite daughter-in-law, setting it up and planning what to put where, it just fitted where I wanted it to go, and looks lovely & has allowed me to keep the drawing room so much tidier.
I sit beside it with my foot up, & have everything within reach. I simply love it, I want to thank you.
Yours Faithfully - ALISON COWEY
Dear Roy & Jean
I have a 'box' you made for me a few years ago which I am VERY pleased with, but now I would like another.
Please would you send me your latest brochure & pricelist.
Kindest Regards - SUSAN GOUCH.
My box has arrived and it is fabulous.
Many thanks - GERALDINE
Just a quick note to say how delighted I am with my box I purchased from you. I was very pleased with it when I opened it at my sisters in Surrey, and had difficulty getting it into the car, as my niece had taken a fancy to it.
Once I got back to Spain I had to get my silk threads etc into it straight away - much more important than unpacking clothes!
It now has pride of place in my lounge next to my needlework chair, with my daylight lamp on top. I am very pleased with it - one of the best birthday presents I have ever had.
Many thanks for your help, prompt service and delivery.
Yours Sincerely, - JENNY CHEYNEY.
it arrived at about 10am this morning. Beautifully wrapped and absolutely untouched and undamaged in any way. WOW, it's wonderful. I've cleared an appropriate corner for it and it has already been 'stuffed' with all the bits and pieces of sewing bumph hat has been in a little cantilever sewing chest and various ice-cream boxes.
I've put a note on my Facebook account with photos and a glowing recommendation ( mentioning your website) so hopefully all my friends will get to know about you and your superb boxes too.
THanks for all your help
Regards - ALEX
PS And my littlest grand daughter will have the box to play in which will keep her happy for hours.
Thank you very much for my workbox it is lovely it is exactly what I wanted.
Best wishes to you in your business
Yours truly - M BUTTERWORTH
Box arrived today undamaged. I am very happy with this item and I will be pleased to recommend your company.
Many thanks for your prompt service
GERALDINE CAIN - ISLE OF MAN
My wife was truly thrilled to come home from work to find her box gift wrapped (yes I did that bit!) waiting for her.
It is now proudly ensconced in its allotted space and will shortly be filled with sewing treasures.
With grateful thanks to you and your family
Yours Sincerely Stan Gilbert
It's arrived - I'm delighted with it! - will have a busy afternoon filling it up!
Thank you for your efforts in arranging the dispatch for me.
Regards MARION ARNIT
Hi Roy & Jean
Just wanted to say thanks very much - the box arrived safely and as scheduled.
It's beautiful. I hope my husband doesn't catch me polishing it, or he will expect
me to do that with all the furniture…..
And that would cut into valuable stitching time :)
Thanks it's Just great!!!
Mrs H McConnell
Dear Roy & Jean
Please find enclosed cheque for the balance, and allow me to thank you for your wonderful service & for fulfilling a niche in the market.
Jane - Cast Craig St Judes